Inaccurate third party billing, passed on by telephone carriers, is called cramming, most of us are familiar with schemes involving 900 numbers, unordered services and similar issues.
Recently, my company was crammed by an internet advertiser. This was my second experience with these folks
While resolving the problem, I discovered that others had reported similar experiences.
I called my phone company to alert them to the problem. I expected a concerned response. After being sent to several different departments, I was told that I could make a complaint to the Federal Trade Commission.
Resolving these problems takes a great deal of time and effort. Long waits for customer service and trips to the Post Office to send certified letters are par for the course. It is often less expensive to pay the bill.
If utilities are not able to directly resolve complaints involving the charges on the bills they send, we need legislation to end, or at the very least, impose strict controls, on the practice of third party billing.